Several business leaders have been under immense pressure to remain competitive, reduce costs and enhance productivity by improving the business processes. It would be pertinent to mention here that several organizations have been looking forward to making the most of the benefits offered by business process management. The BPM could provide improved customer service, enhanced operational efficiency along with increased product and service innovation.
The business process management could prove helpful in organizations preparing for global competition. They would do so by helping various kinds of business leaders into improving organizational performance through designing, analyzing, monitoring, implementing, modifying and controlling operational business processes.