One of the biggest reasons why businesses have hesitated with having remote staff is how difficult it can be to manage employees that aren’t on site. How do you know they are working? How can you ensure that you get that consistent communication that you need to manage your remote teams and so that your remote workers can collaborate effectively? These are common struggles that come with managing remote teams, but VoIP can be the perfect solution to overcome these struggles and better manage remote teams.
Benefits of Using VoIP for Managing Remote Teams
The first thing that you should understand is how your business can benefit from using a VoIP phone system to manage your remote teams. This section will take a closer look at some of the top benefits of VoIP for managing remote teams.
Makes Remote Team Management Easier
Not only does VoIP make it easier for managing remote teams, but it also makes it easier for staff to work remotely. VoIP allows remote workers to use whatever device they want to send and receive calls, texts, and emails. VoIP integrates with other software, like CRM software, so that remote workers can see any notes come up when they are on a call with customers. As far as management goes, you can see analytics that let you know that they were working even if you can’t see them.
Working from home does have its perks for employees, but it does make them feel disconnected from the rest of their coworkers. There’s no personal contact as they would get at work, which can negatively impact their mental health. Feeling so isolated may cause them to burn out or quit, causing productivity issues in the workplace. Employees will be happier because they can work from home and they can be just as productive as they would in the office thanks to VoIP solutions.
Every business has its slow times or busy seasons. However, it can be a hassle to install new legacy phone lines and then you have to pay for those extra lines. When you don’t need them anymore, you are stuck with these added costs even when you return to your slow season. What’s great about VoIP is that it offers scalability and flexibility. You can just scale up or scale down your service as needed, without any hassle. This can save you money during the slow season, allowing you to get the phone services you need as you need it.
Tips for Optimising Remote Teams with VoIP
Now that you can see the benefits of using VoIP for managing your remote team, there are some tips that can help you make the most of your VoIP service. It’s recommended that you choose a VoIP system that is cloud-based. When the system is hosted in the cloud, this makes it easier for your workers to work remotely without interruption. Plus, with these types of providers, you are more likely to get the maintenance and fast assistance that you need in case there’s a problem with your system.
You will also want to choose a VoIP service that has a mobile app. Mobile app features are excellent because it adds an extra level of mobility for your workers. Maybe they are out on the road doing sales for you and still working on other projects. By having a mobile app, they get the convenience and reliability that they need to be productive. If all of your workers get his level of mobility, they can be far more efficient and productive for your business.
It can also be a good idea to get a VoIP service that uses a VPN connection. This is a great feature to consider because it ensures a high level of security for your phone system. This means that hackers cannot access your data and you won’t risk having anyone eavesdrop on your calls. A VPN can also be important if you have remote workers that are using public Wi-Fi to ensure your data is safe.
As you can see, VoIP is a must-have solution if you have remote teams. Telecom2 understands the importance of having reliable ways of communicating with your remote teams. VoIP is more than just a tool to make phone calls. VoIP can integrate into many of your other software for your business to make running your business easier than ever. Through analytics on calls and other features, VoIP can be the tool that you need to make your business succeed.