Five Tips to Effectively Implement Customer Identity and Access Management

Customer identity and access management (CIAM) handles internal IAM and the IAM you need for all other people with access to your web and mobile applications from outside your company. A strong CIAM solution includes several customer bases, partner solutions, and lines of business.  It lets you register and authenticate all customers, vendors, contractors, volunteers, supplies, outsourced workers, and other external users. Also, with a strong CIAM, you can manage these identities, in addition to your employees’ identities.

Once you find a professional who can help you implement your CIAM as well as manage the solutions and systems involved, you can take full benefit of what CIAM can bring to your business. For effective implementation, here are some tips:

Involve Senior Management

You might be dealing with legacy systems and programming. Some of your leaders might be attached to the legacy system or some resistant ones who don’t believe in change. That is why you might need to pitch the new CIAM solution a little.

Ensure senior management knows the benefit of CIAM and have them agree to give support. You can do this by putting together a business. Then, ask them to make it clear that this is a company-wide effort that requires everyone’s support.

Pick an Implementation Partner

The best implementation partner has experience and dedication. Keep in mind that CIAM is a complex undertaking and your partner must be committed to the long haul. Also, cultural fit with your internal teams and other stakeholders is essential. Although it will be a bumpy ride, you can make it through with your organisation’s commitment.

Work with the Best Project Managers

Again, CIAM is a complex undertaking that can go downhill fast without proper project management. Thus, you must look for your company’s best project managers and ask them to lead the project. These people may be from another part of the business.

Ensure Continuous Communication

A lot of busy professionals assume that in projects with several parties, communication is a no-brainer and that everybody will just communicate. However, this is not the case. Thus, you must facilitate the communications between your teams, the team of your CIAM partner, your external service provider teams, and other stakeholders. Otherwise, it might not be possible to hold important discussions, causing disruptions and delays.

Create a Good Test Plan

Your plan must begin with careful unit testing and end up beyond your CIAM’s boundaries. You must test integration with databases, back-ends, and entire systems carefully and thoroughly.