A professional voicemail greeting may actually help boost sales. Professionalism is generally equated with trust among almost any industry. Therefore, what the customer hears can increase confidence and promote a strong business relationship. Greetings and voicemail can serve more than one purpose. It can be used to give more information to the caller while they are waiting or during non-business hours. Useful information such as hours of operations, directories and other messages can assist callers even if someone is not available to take the call immediately. Voicemail recordings are part of the customer service experience. As with any type of customer service, the better the experience, the more likely the customer will return. Regardless of whether the business is small or large, maintaining a professional greeting system can enhance business relationships and increase that competitive edge in almost any market.